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Total Diabetes Supply

Frequently Asked Questions

How soon will I receive my order

How much does shipping cost?

How is my order shipped?

Do you ship outside the U.S?

Where is my order shipping from?

How do I request a return or a replacement?

How can I check the status of my refund?

I ordered the wrong product, what should I do?

The product I received isn't what I ordered, what should I do?

How do I create an account?

Do I need an account to purchase?

Why can't I log in to my account?

Why aren't my past orders showing up in my account?

What forms of payment do you accept?

Do you accept insurance?

When will my payment method be charged?

How do I order items that require a prescription?

Which items require a prescription?

How do I submit my prescription?

Which states require a prescription for syringes?

How do I set up a subscription?

Can I subscribe to multiple products?

How do I change my delivery date?

How do I change my delivery frequency?

Can I pause or skip a shipment?

How do I add products to my subscription?

How do I update my billing information?

How do I update my shipping address?

How do I cancel my subscription?

How does subscription price work?

Have any other question?

How do I apply my discount code?

How do I receive additional discounts?

What do strikethrough prices mean?

Can I combine discount codes?

Why isn't my discount code working?

Do you offer special discounts for business customers?

How do I contact your customer service?

What are your customer service hours?

How do I cancel my order?

I need help with a product, who should I contact?