Returns
How do I request a return or a replacement?
We strive to deliver 100% customer satisfaction. If for any reason you are not completely satisfied with our products, you may return most items shipped by Total Diabetes Supply for a full credit or refund within 7 days from the date of delivery. Ple
How can I check the status of my refund?
To find out the status of your return, please contact our Customer Service team at (877)-977-7709 or send us a message. Once we issue your refund, it typically takes 1 to 3 business days to be credited back to your original payment method.
I ordered the wrong product, what should I do?
Please contact our Customer Service team for assistance at 1-877-977-7709, Monday - Friday, 9am - 5pm, Eastern Standard Time. You can also send us a message via the contact form here.
The product I received isn't what I ordered, what should I do?
Please contact our Customer Service team for assistance at 1-877-977-7709, Monday - Friday, 9am - 5:30pm, Eastern Standard Time. You can also send us a message via the contact form here.