Subscription Program
How do I set up a subscription?
Visit any Total Diabetes Supply product detail page. Select the “Subscribe & Save” button and select a quantity and frequency. The default options for delivery are every 30, 60, or 90 days - but you can always adjust your schedule from within your cu
Can I subscribe to multiple products?
Yes, you can subscribe to multiple products at once! And if you want to try a new product or just need something extra, you can simply add a one-time purchase to your subscription order. Easily add or remove products from an existing subscription at
How do I change my delivery date?
Log in to your customer account. From the My Account page, click Manage Subscriptions to view your active and paused subscriptions. Under Actions, click Edit for any active subscription you want to change. Here, you can modify your Next Charge Date a
How do I change my delivery frequency?
Log in to your customer account. From the My Account page, click Manage Subscriptions to view your active and paused subscriptions. Under Actions, click Edit for any active subscription you want to change. Here, you can modify your Subscription Deliv
Can I pause or skip a shipment?
Of course you can! To pause a subscription at any time, log in to your account. From the My Account page, click Manage Subscriptions. To pause an order, simply click Cancel under Actions on any subscription product you want to pause. You can reactiva
How do I add products to my subscription?
To add products to an existing subscription, log in to your account. From the My Account page, click Manage Subscriptions to view your active and paused subscriptions. Select Add Product, located directly below the subscription you would like to chan
How do I update my billing information?
Log in to your customer account. From the My Account page, click Manage Subscriptions to view your active and paused subscriptions. In the Billing Information tab, you'll find the current method of payment along with the current billing address. *Ple
How do I update my shipping address?
Log in to your customer account. From the My Account page, click Manage Subscriptions to view your active and paused subscriptions. Click on Addresses and click onto the address you would like to update. You will then be able to modify your shipping
How do I cancel my subscription?
You can pause or cancel a subscription at any time by logging in to your account. From the My Account page, click Manage Subscriptions to view your active and paused subscriptions. Under Actions, click Cancel for the subscription you want to cancel o
How does subscription price work?
All subscribers are guaranteed extra savings! You will save 5% off the current list price at the time of shipment. If you notice a change in your subscription price, it is most likely due to a change in that product’s list price. Please note, discoun
Have any other question?
We're always here to help however we can!. Please feel free to call our Customer Service team at 1-877-977-7709, Monday - Friday, 9am - 5pm, Eastern Standard Time. You can also send us a message via the contact form here.