You can reach our Customer Service team by calling (877)-977-7709 or by sending us a message here. Our Customer Service hours are Monday through Friday, 9am to 5pm EST.

You can reach our Customer Service team by calling <a href="tel:8779777709">(877)-977-7709</a> or by sending us a message <a href="https://www.totaldiabetessupply.com/pages/contact-us">here</a>. Our Customer Service hours are Monday through Friday, 9am to 5pm EST.&#xA0;

How do I contact your customer service?

Our Customer Service team is available to assist Monday through Friday, 9am to 5pm EST.

Our Customer Service team is available to assist Monday through Friday, 9am to 5pm EST.

What are your customer service hours?

If you need to cancel your order, please send us a message or call us at (877)-977-7709.

If you need to cancel your order, please <a href="https://www.totaldiabetessupply.com/pages/contact-us">send us a message</a> or call us at <a href="tel:8779777709">(877)-977-7709</a>.&#xA0;

How do I cancel my order?

For questions related to how a product works or its function, we ask that you contact the product's manufacturer for assistance. For other questions related to product availability or product descriptions on our website, please contact our  Customer

<div style="height: 220px;">For questions related to how a product works or its function, we ask that you contact the product&apos;s manufacturer for assistance.&#xA0;For other questions related to product availability or product descriptions on our website, please contact our &#xA0;Customer Service team.Phone: <a href="tel:8779777709">(877)-977-7709</a> Email: <a href="https://www.totaldiabetessupply.com/pages/contact-us">Send us a message</a></div>

I need help with a product, who should I contact?

You can reach a our customer service representative by sending us a message in the contact form below

Still Have Questions? Call Us. Our operating hours are Monday to Friday 9am to 5pm EST

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Total Diabetes Supply

Customer Service

Frequently Asked Questions

How soon will I receive my order

How much does shipping cost?

How is my order shipped?

Do you ship outside the U.S?

Where is my order shipping from?

Shipping

How do I request a return or a replacement?

How can I check the status of my refund?

I ordered the wrong product, what should I do?

The product I received isn't what I ordered, what should I do?

Returns

How do I create an account?

Do I need an account to purchase?

Why can't I log in to my account?

Why aren't my past orders showing up in my account?

Customer Account

What forms of payment do you accept?

Do you accept insurance?

When will my payment method be charged?

Payments

How do I order items that require a prescription?

Which items require a prescription?

How do I submit my prescription?

Which states require a prescription for syringes?

Prescription Items

How do I set up a subscription?

Can I subscribe to multiple products?

How do I change my delivery date?

How do I change my delivery frequency?

Can I pause or skip a shipment?

How do I add products to my subscription?

How do I update my billing information?

How do I update my shipping address?

How do I cancel my subscription?

How does subscription price work?

Have any other question?

Subscription Program

How do I apply my discount code?

How do I receive additional discounts?

What do strikethrough prices mean?

Can I combine discount codes?

Why isn't my discount code working?

Do you offer special discounts for business customers?

Discounts