You can reach a our customer service representative by sending us a message in the contact form below

Still Have Questions? Call Us. Our operating hours are Monday to Friday 9am to 5pm EST

Legal Terms And Conditions Of Use

Limit Use of Sensitive Personal Information

Privacy Policy

Do Not Sell or Share My Information

Site Terms And Conditions

HOME

Total Diabetes Supply

<p>Check to make sure you created your account with the same email address associated with your past orders. If you are still having trouble, please <a href="https://www.totaldiabetessupply.com/pages/contact-us" id="isPasted">contact our Customer Service team</a> for assistance. </p>

Check to make sure you created your account with the same email address associated with your past orders. If you are still having trouble, please contact our Customer Service team for assistance.

Why aren't my past orders showing up in my account?

Frequently Asked Questions

Customer Account

How soon will I receive my order

How much does shipping cost?

How is my order shipped?

Do you ship outside the U.S?

Where is my order shipping from?

Shipping

How do I request a return or a replacement?

How can I check the status of my refund?

I ordered the wrong product, what should I do?

The product I received isn't what I ordered, what should I do?

Returns

How do I create an account?

Do I need an account to purchase?

Why can't I log in to my account?

What forms of payment do you accept?

Do you accept insurance?

When will my payment method be charged?

Payments

How do I order items that require a prescription?

Which items require a prescription?

How do I submit my prescription?

Which states require a prescription for syringes?

Prescription Items

How do I set up a subscription?

Can I subscribe to multiple products?

How do I change my delivery date?

How do I change my delivery frequency?

Can I pause or skip a shipment?

How do I add products to my subscription?

How do I update my billing information?

How do I update my shipping address?

How do I cancel my subscription?

How does subscription price work?

Have any other question?

Subscription Program

How do I apply my discount code?

How do I receive additional discounts?

What do strikethrough prices mean?

Can I combine discount codes?

Why isn't my discount code working?

Do you offer special discounts for business customers?

Discounts

How do I contact your customer service?

What are your customer service hours?

How do I cancel my order?

I need help with a product, who should I contact?

Customer Service

Why aren't my past orders showing up in my account?Updated 2 months ago